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Frequently Asked Questions
Are your puzzles made in the USA?
Yes. All Huntley House puzzles are proudly crafted in the United States.
What makes Huntley House puzzles different?
We just made the puzzle we couldn't find anywhere else — better art, better pieces, better box.
Are these puzzles good for gifting?
Absolutely. Designed to be both a beautiful object and a meaningful experience.
Shipping
We currently ship within the US only. Orders placed before 12 PM PST on business days ship same day; orders placed after 12 PM PST or on weekends and holidays ship the next business day.
Returns
At Huntley Puzzles, your happiness is our top priority. If you’re not completely satisfied with your puzzle, we’re here to help!
For U.S. domestic orders, Huntley House accepts returns of unopened products (shrink wrapped, not damaged) purchased from huntleyhouse.com within 14 days from the date of delivery for a full refund. Any shipping charges applied to the original order will not be refunded. Return shipping will be deducted from your refund. Products must be returned in original packaging — unopened, not damaged, inclusive of any exterior shrink wrap in its original condition.
To start a return, please contact us at hi@huntleyhouse.com with your order number. Returns sent without prior approval will not be accepted.
If you receive a damaged, or defective item, please reach out to at hi@huntleyhouse.com with photos immediately. We will get back to you promptly and make every effort to correct the issue for you.
Refunds will be applied to the original form of payment within 10 business days of receiving and inspecting your return. Please allow additional time for your bank to process.
Huntley House does not offer exchanges or store credits at this time
We reserve the right to refuse service to anyone. This policy is subject to change without notice.
Quality Issues
If your puzzle has a manufacturing or quality issue, please reach out to us via email asap and within 14 days from date of delivery, with your order number, a photo of the issue, and a brief description of what happened. We will do everything we can to make it right asap. Please hold on to your package, and materials as they may be inspected and need to be shipped back to us.
Missing Pieces
If you find that your puzzle is missing a piece, please first check around your home — missing pieces are a common occurrence, and they often turn up in unexpected places. If the piece doesn’t turn up, kindly send us a photo of the completed puzzle with the missing piece clearly shown. We’ll be happy to help and send you a replacement.

